Refund Policy

📄 Refund Policy – IPTV PRIME SHOP

Thank you for choosing IPTV PRIME SHOP.

We value your satisfaction and aim to provide the best IPTV service possible. Please read our refund policy carefully before making a purchase.

🔁 Refund Eligibility

Due to the nature of digital services, we offer refunds only in the following cases:

• ⚠️ The IPTV service does not work at all after activation, and we are unable to fix the issue within 48 hours.
• 🛑 You purchased twice by mistake due to a duplicate payment.
• ❌ You contacted support within 24 hours of purchase and the subscription was not yet activated.

❌ No Refunds Will Be Issued If

• The problem is due to your internet connection or unsupported device.
• You changed your mind after activation.
• You did not follow the setup instructions properly.
• You failed to provide your MAC address or device information required for activation.
• More than 30 days have passed since purchase and the service was activated.

🕒 Refund Timeframe

If your case qualifies for a refund, it will be processed within 3 to 7 business days to your original payment method.

📞 Contact Us

If you believe you are eligible for a refund, please contact us with:

• Your Order ID
• Email address or WhatsApp number used during purchase
• A brief explanation of the issue

👉 You can reach us 24/7 via WhatsApp or email.

IPTV PRIME SHOP reserves the right to deny a refund if abuse or fraud is suspected.

Thank you for understanding.